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Returns & Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

The proof of you purchase will be your order in Sketch Your Line. 

There are certain situations where only partial refunds are granted (if applicable).

Products with obvious signs of use. Personal customized products.

Any item not in its original conditions, is damaged or missing parts for reasons not due to our error.

Items that are returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sketch-your-line.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sketch-your-line.com. After we approve, please send your item to: 2909 Middle River dr. #102 Ft. Lauderdale Florida US 33306.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 2909 Middle River dr. #102 Ft. Lauderdale Florida US 33306

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Materials & Sizes Guide

Paper Lamination
Capsulated 300 grams paper, printed on both sides of the product. (except for 9/9 cm.)
Cleaning: wet cloth.
Heat resistant up to 100 ℃

M.D.F
Wooden material, available in 3 mm. thickness.
Products are printed in hand made sublimation process in 190 ℃.
Cleaning: wet cloth.
Heat resistant up to 160 ℃
Pictures are supplied with hanging accessory.
The product is delicate on its edges.

Aluminum
Metal material, manufactured by Chromalox. Products are available in 2 variations. matte and shiny.
1.2 mm. thickness.
Products are printed in handmade sublimation process in 190 ℃.
Cleaning: wet cloth.
Heat resistant up to 160 ℃
Placemats are supplied with Silicone buttons for isolation on lower part.
Pictures are supplied with hanging accessory.

Polypropylene
Polypropylene is a “green” soft plastic recyclable material.
Small sizes are available in 0.4 mm. thickness. From 40/40 0.8 mm. thickness.
Digital print.
Heat resistant up to 60 ℃.
Cleaning: cold water.

Pvc coated polyester knitted fabric
The material is produced by Endutex Portugal.
1.05 mm. thickness. Used for tablecloths.
Digital print.
Heat resistant up to 60 ℃.
Cleaning: wet cloth .

Linoleum polyester knitted fabric
The material is produced by Endutex Portugal.
2 mm. thickness. Used for mats.
Digital print.
Heat resistant up to 60 ℃.
Cleaning: warm water.

Special sizes on request.

Size Guide: